ALICIA BERES

317 Groveland Ave Unit 309, Minneapolis, Minnesota 55403

612-237-0358

aliciadberes@gmail.com

 

Summary of Qualifications

 

Experienced and goal-oriented Project Manager with a demonstrated track record of performing high quality deliverables and improving processes. Highly skilled in accomplishing project goals and objectives within the prescribed timeframes and ensuring successful execution of assigned duties.  Creates project and workload time management plan while tracking and reporting variances throughout project.  Excellent understanding of assigned client projects with the ability to work independently. 

 

Core Competencies

·          Detail-Oriented ·          Project Support ·          Quality Assurance

·          Document Verification ·          Multi-Tasking ·          Team Player

·          Self-Motivated ·          Strong Organizational Skills ·          Confidentiality Experience

 

 

Professional Experience

 

ProStaff – Towers Watson, MNApril 2013 to Present

 

Fulfillment Specialist

 

Designed and implemented an efficient process to route hundreds of incoming, highly time sensitive materials.  Sorted, prioritized and redistributed incoming mail/documents/completed forms.  Coordinated targeted email alerts to key personnel based on the type of incoming communication. 

 

Managed the maintenance of a Case Management Matrix which provided updated instructions for creating cases, leaving notes and tasking out all incoming highly confidential and time sensitive documents.  Processed all documents through Simon Procedures daily.

 

Responsible for the submission process for Benefit Election Forms, Tax Withholding Forms, Death Certificates and Dependent Verification Forms via Web Portal.

 

Fulfilled form requests for Employee Records including SPD’s, SBC’s, Direct Deposit Forms, Tax Withholding Forms, Life & Pension Beneficiary Forms.  Said documents and forms were time sensitive pertaining to participant’s benefits. Processed all requests through Simon Procedures daily.

 

Accountable for running daily pension report using Microsoft SQL Server, KnowledgeBase and Microsoft Access databases.  Reports were delivered to a specific department for review and to process.

 

Rust Consulting, Inc, MN         2004 to 2010

Project Manager

 

Interface with Senior Project Administrator and other project managers to verify that deliverables are met and to ensure client needs are achieved.  Provide review and audit of validation process and provide regular updates to supervisor.

 

Provided short deadline to process 100,000 claimant class action lawsuit.  Within 2 weeks assessed project metrics, identified areas for improvement and developed a methodology for rolling out processes in a .net based database.  Led implementation which resulted in successfully meeting opt out reporting deadline to the client.

 

Maintained client satisfaction ensuring quality work.  Identified questionable notary signatures.  Quickly researched, assessed and recognized all affected claims and supporting documents.  Closely tracked and managed resubmitted corrections to determine and confirm claim validations.  Resulted in maintaining client satisfaction and successfully paying over 95% of the claims.

 

Rust Consulting, Inc, MN (cont)        

Project Manager

 

Quality assurance measures applied to incoming documents. Close attention to detail revealed altered documents submitted with claims.  Researched and identified false documentation and sources within 3 days which resulted in successfully providing high-level claim validation and quality assurance.

 

Tasked with Senior Project Administrator on a long term project deadline.  Over a 90 day period researched and processed claims, working extensive overtime and ensuring project goals and objectives were accomplished within the prescribed timeframe.  Resulted in successfully executing listed duties to increase productivity and revenue.

 

 

Banana Republic, MN          2000 to 2014

 

Stock Lead when the current holder took a leave of absence. Led shipment receiving. Managed, organized and cleaned back stock room and inventory.  Managed and sent charge sends to customers.  Provided updates and communicated with store management regularly.

 

Processed weekly shipment.  Processed incoming deliveries so they were ready to sell. Fulfilled floor replenishment with incoming product.  Sorted and back stocked overflow product.

 

 

 

D’Amico & Partners, MNFeb 2011 to Aug 2012

 

Pastry Chef Assistant

 

 

Education

B.A. - Sociology – ST CLOUD STATE UNIVERSITY

Legal Secretary Degree – NORTHWEST TECHNICAL COLLEGE

 

Volunteer Organizations

Sunday School Teacher - Basilica of Saint Mary - 3 years

Cooking Class Assistant - Cooks of Crocus Hill – 1 year

Volunteer, Foster & rescuegroups.org records management – Secondhand Hounds – 3 years

Therapy Dog International (TDI) – Provide Dog Therapy

St Croix Hospice – Provide dog therapy through TDI

Canine Inspired Change - Provide dog therapy through TDI

 

 

Skills

Microsoft Office, Benefit Connect, task management software, Foxpro and .net and Unix based databases.